Combine Contract and KYC: One-Stop Solution in ePact
Combine Contract and KYC: One-Stop Solution in ePact
"First they need to fill out the KYC form, then they need to log in somewhere else to sign the contract, and then I have to manually compile everything..." Sound familiar? The traditional process where client approval and contract signing live in separate systems isn't just time-consuming - it's directly harmful to business.
With ePact's integrated solution, KYC and digital signatures become one seamless process. Let's see how this revolutionizes your client onboarding.
The Problem with Separate Systems
Traditionally, companies have handled KYC and contracts as two separate processes:
KYC process: Collect ID, verify ownership, risk assess, archive.
Contract process: Fill agreement, send for signature, track status, archive.
The result:
- Double work
- Frustrated customers
- Increased error risk
- Compliance gaps
ePact's One-Stop Solution
Imagine instead:
- Customer receives ONE link
- Uploads identification AND reads contract
- Verified via MitID
- Signs digitally
- Everything archived automatically together
From chaos to clarity in under 10 minutes.
How It Works in Practice
Step 1: Prepare Your Package
In ePact, you create an "Onboarding Package" containing:
- KYC checklist
- Identification requirements
- The actual contract/agreement
- Any attachments
Step 2: Send Combined Invitation
One click sends the entire package to customer:
"Hi [Name], Welcome as a customer! To get started, we need some information and your signature on our agreement. Click here to complete the process (takes about 5 minutes): [LINK]"
Step 3: Customer Completes Everything at Once
On customer's side, the flow looks like:
- Welcome page with overview
- Upload ID documents (passport/driver's license)
- Fill company info (if relevant)
- Read and accept terms
- MitID verification
- Digital signature
- Receipt with copy of everything
Step 4: Automatic Processing
ePact now automatically handles:
- ID verification
- Risk assessment based on your criteria
- Archiving of all documents
- Notification to relevant employees
- Creation in your systems (via API)
Use Cases That Shine
Accountant with New Client
Before: 2-3 weeks back and forth with documents Now: Complete onboarding in 15 minutes
Package contains:
- Standard KYC form
- Collaboration agreement
- Data processing agreement
- Power of attorney for tax
Real Estate Agent
Before: Paper chaos at every transaction Now: Digital package ready in advance
Includes:
- Buyer/seller verification
- Sales agreement
- Energy label acceptance
- Condition report approval
Bank/Financial Advisor
Before: 50-page paper package Now: Guided digital flow
Smart flow:
- Progressive disclosure (show only relevant fields)
- Conditional logic (individual vs. company)
- Automatic product selection based on answers
Compliance Benefits
Never Forget a Requirement
ePact's system ensures:
- All required fields filled
- Documents uploaded in correct format
- Verification completed consistently
- Nothing can be signed before KYC is complete
Perfect Audit Trail
One combined log shows:
- When each part was completed
- IP addresses and timestamps
- Version history on documents
- Complete communication log
Automatic Rule Updates
When KYC rules change:
- ePact updates templates
- New requirements added automatically
- Existing customers re-verified as needed
- You're notified of changes
Integration with Existing Systems
ePact plays together with:
CRM Systems
- Automatic creation of approved customers
- Document sync
- Real-time status updates
Accounting Systems
- Create customer when KYC+contract complete
- Transfer master data
- Start invoicing automatically
Compliance Software
- Share risk assessments
- Sync monitoring lists
- Joint reporting
ROI You Can Feel
A medium-sized accounting firm calculated:
Before ePact integration:
- 45 min per new customer
- 15% dropout rate (too cumbersome)
- 3-5 days throughput time
After ePact integration:
- 12 min per new customer
- 3% dropout rate
- Same-day onboarding
Annual savings: 380 hours + 40% more completed onboardings
Best Practices for Implementation
Start Simple
- Choose one customer type (e.g., private customers)
- Make minimal viable package
- Test with 5-10 customers
- Adjust based on feedback
- Expand gradually
Design for Customer
- Write in clear language (not legal-speak)
- Explain WHY you're asking for info
- Show progress (step 3 of 5)
- Give estimated time
- Mobile-first design
Automate Smart
- Pre-fill where possible (CVR data etc.)
- Reuse info (name needed only once)
- Skip irrelevant steps (individual = no ownership)
- Remember previous customers
Pitfalls to Avoid
Over-engineering: Don't start with 50-field mega-form.
Under-communication: Explain process before they start.
Missing test: Test entire flow as customer.
Forgotten edge cases: What about foreign customers?
The Future is Integrated
Next generation features in ePact:
- AI-assisted filling
- Biometric verification
- Blockchain-based identity
- Predictive compliance
But already today you can revolutionize your onboarding.
Call to Action
Stop sending customers through separate systems. Stop losing momentum between KYC and contract. Stop spending hours on manual compilation.
With ePact you get:
- Faster client onboarding
- Higher completion rate
- Better compliance
- Happier customers
- More time for value creation
Because when KYC and contracts work together, everyone wins. Especially your bottom line.
