Aron M. Bratlann

Jan 25, 2026

From 2 Hours to 10 Minutes: ePact Efficiency

"It literally took all morning to get one customer through KYC and contract signing." The words come from a tired CFO who just spent 2 hours on something that should take 10 minutes. And he's far from alone.

Let's follow the journey from manual process hell to digital efficiency - and see exactly where time disappears, and how ePact gets it back.

The Time Thieves in Manual Process

08:00-08:30: Preparation

The old way:

• Find the right Word template (5 min)
• Update dates and customer name (5 min)
• Copy-paste from old documents (10 min)
• Formatting that jumps (5 min)
• Print for review (5 min)

With ePact: Choose template, auto-fill customer data (2 min)

08:30-09:15: KYC Collection

The old way:

• Email back and forth about missing ID (15 min)
• Wait for response (dead time)
• Receive wrong document (10 min)
• New email round (10 min)
• Manual ID verification (10 min)

With ePact: Send link, customer uploads directly, auto-verification (3 min customer time, 0 min your time)

09:15-09:45: Contract Preparation

The old way:

• Fill contract manually (10 min)
• Double-check all fields (5 min)
• Convert to PDF (2 min)
• Email to customer (3 min)
• Customer can't open PDF (10 min troubleshooting)

With ePact: Contract auto-generated from KYC data, sent digitally (2 min)

09:45-10:00: Signature Nightmare

The old way:

• Print-sign-scan cycle
• Or complex digital signature software
• Customer doesn't understand process
• Tech support over phone

With ePact: MitID signature everyone knows (2 min customer time)

10:00-10:30: Archiving and Follow-up

The old way:

• Save in right folders (5 min)
• Update Excel tracker (5 min)
• Scan to digital archive (10 min)
• Email confirmation to customer (5 min)
• Note in CRM (5 min)

With ePact: Everything archived automatically, integrations update systems (0 min)

Total: 2.5 hours → 10 minutes

The Hidden Time Thieves

Context Switching

Every time you switch between:

• Email
• Word
• PDF reader
• Scanner
• CRM
• Excel

...you lose 2-5 minutes "getting back" mentally.

ePact solution: Everything in one system, one interface, one flow.

Wait Time Multiplied

When handling 10 customers in parallel:

• 10 different stages
• 10 different email threads
• Mental load explodes

ePact solution: Dashboard with complete overview, automatic reminders.

Error Spiral

One error → correction → new version → confusion → more time

ePact solution: Validation built-in, impossible to send incomplete.

Real-World Transformations

Case 1: Accounting Firm

Before ePact:

• 50 new customers/month
• 2 hours per customer
• 100 hours = 2.5 full-time employees on KYC/contracts

After ePact:

• Same 50 customers
• 10 min per customer
• 8.3 hours = free 2+ employees for billable work

ROI: 2 months of ePact subscription

Case 2: Real Estate Agent

Process comparison:

StepBeforeAfterSeller KYC45 min5 minBuyer KYC45 min5 minSales agreement30 min3 minSignatures60 min5 minTotal3 hours18 min

Bonus: Can handle 10x more deals without extra hires.

Case 3: SaaS Startup

Onboarding flow optimization:

• Trial → Paying: 3 days → 30 minutes
• Completion rate: 45% → 87%
• Support tickets: -73%

Why? Friction removed = customers complete.

Employee Perspective

From Frustration to Flow

Maria's day before:

• "I managed 3 customers today"
• Overtime to keep up
• Stress over errors
• Boring repetition

Maria's day after:

• "I managed 15 customers before lunch"
• Time for strategic work
• Errors caught automatically
• Focus on customer contact

Skill Enhancement

Employees now spend time on:

• Customer understanding (not data entry)
• Advisory (not archiving)
• Strategy (not administration)

Customer Experience Transformed

The Old Customer Journey:

1. Receive email with attachments
2. Print documents
3. Fill by hand
4. Find scanner
5. Send back
6. Wait for confirmation
7. Uncertainty: Did it arrive?

Frustration level: 🔥🔥🔥🔥🔥

The New Customer Journey:

1. Receive link
2. Click
3. Fill online
4. MitID
5. Done

Satisfaction level: 😊😊😊😊😊

Implementation Without Drama

Week 1: Pilot

• Choose one process
• Train 2-3 super users
• Run parallel with old system

Week 2-3: Refinement

• Adjust based on feedback
• Customize templates
• Document best practices

Week 4: Full Rollout

• All hands training
• Old process closed
• Support ready

Month 2: Optimization

• Analyze data
• Identify bottlenecks
• Continue improvements

ROI You Can Feel

Direct Savings:

• Time: 110 min/customer × 1000 DKK/hour = 1,833 DKK
• Paper/print: 50 DKK/customer
• Archive space: Infinite digital vs. expensive square meters

Indirect Gains:

• Faster cash flow (customer → revenue in days not weeks)
• Higher employee satisfaction
• Better compliance
• Scalability without hiring

Break-even:

Typically 6-15 customers depending on complexity.

The Biggest "Aha" Moments

1. "We don't need to hire more" - growth without growing administration
2. "Customers prefer it" - NPS rises significantly
3. "Errors have almost disappeared" - quality through design
4. "We can finally scale" - same process whether 10 or 1000

Your Next Step

Stop accepting that simple processes take hours. Stop believing "that's just how it is." Stop losing customers to faster competitors.

Start with:

1. Identify your most time-consuming process
2. Book ePact demo
3. Make the business case (spoiler: it's positive)
4. Implement gradually
5. Harvest the gains

Because every time you spend 2 hours on something that could take 10 minutes, you don't just lose time. You lose opportunities, employee happiness, and competitive ability.

Time's up. From 2 hours to 10 minutes isn't magic. It's just better technology used right.