Frequently Asked Questions
How do I upload a document for signature?
You can create new drafts on the dashboard by clicking "New Draft." Add a case name, upload one or more documents, add emails and names for one or more signatories, and click "Create." That's all it takes!
How can I edit a draft?
After creating a draft, you can edit it by clicking the gray "Edit" button in the top right corner of the draft.
Often, it's not necessary for all signatories to sign all documents. You might want to establish the order in which people sign (so you don't disturb someone with a signature request before another person has signed).
Some documents might only be attachments that don't need signatures. You can also specify which signature type individual signers may use. Should they use MitID, or can they also sign with the less secure touch signature (signing on the screen)?
If you know a signer is represented by a lawyer or other advisor, you can choose to send the documents to that advisor first, so the system only sends them to the signer after the advisor has approved the documents.
You can also add and remove documents, and add and remove signers.
Can I only sign with MitID?
No, there's often a need for people abroad to sign documents, and they don't have MitID.
With ePact, you can specify which signers should sign with MitID and which signers can sign by writing their signature with a mouse or finger on the screen (touch signature).
As part of this process, they will be asked to validate themselves with an SMS code.
It's always best to use stronger signature solutions like MitID if the signers have access to it.
How do I sign?
You click on "sign" and follow the flow you're familiar with using either MitID keycard or MitID key file.
You can also sign on the screen with your mouse or finger (touch signature) if the person who invited you to sign has allowed this.
Afterward, you'll be asked to validate yourself with an SMS code. This is not quite as secure a signature method.
You'll receive a copy of the signed document when everyone has signed, and if you're registered as a user, the document will also be saved on ePact.
What if I don't want to sign?
Simply click "Reject" or ignore the request.
How do I ask my lawyer to review a document?
If you've received a document for signature, you can use ePact to ask your lawyer or another advisor to review the document before you sign.
On the link where you sign, you can add your advisor's email address on the right side and send the document for their review. You'll receive a notification when they have approved the document.
Can I sign on my mobile?
Yes, with MitID keycard or touch signature, you can easily sign on a smartphone!
What do I do if I need to have multiple contracts signed at the same time?
If they involve the same signatories, simply upload the contracts and send them out for signature simultaneously. You can also do this if some signatories don't need to sign all of them. When creating the draft, you can indicate who needs to sign which documents.
How can I see who still needs to sign?
If you've sent documents for signature, you can go to "Sent" from the Dashboard. There you'll find the case. When you open the case, you can see whether the different signatories have 1) viewed the documents, 2) signed the documents, or 3) rejected the documents.
If you've received a document for signature and you're a registered user, you can find the same information from the Dashboard under the menu item "For Signature."
If you're not a registered user, you can either become a user, or you can find some of the same information via the link in the email you received (even after you've signed). You'll find this information on the right side after clicking on the page.
If something went wrong, can I recreate the case and send it again?
If you've sent to an incorrect email address, entered an incorrect name, forgotten to add a signatory or documents, and the case has already been sent out for signature, go to the Dashboard, to the menu item "Sent," and find the case there. Before deleting the case, you can copy it so you don't have to enter everything again. You'll find the copied case under the menu item "Drafts," where you can correct the incorrect information before sending it out again.
How do I invite someone to use ePact?
Send them this link: https://www.epact.dk/accounts/register/ Thank you!
Can I change an email address after the case has been sent for signature?
No. For security reasons, we've chosen not to allow this because in many contractual relationships, the identity of the counterparty is of critical importance, and if someone has already read the documents, or even already signed them, it's not fair if the identity of co-signatories changes.
If you've sent to an incorrect email address or entered an incorrect name, and the case has already been sent out for signature, go to the Dashboard, to the menu item "Sent," and find the case there. Before deleting the case, you can copy it so you don't have to enter everything again. You'll find the copied case under the menu item "Drafts," where you can correct the incorrect email address before sending it out again.
Account Settings
Login and Password
You'll find the login in the top right corner of all pages. You'll need your email and password to log in. If you forget your password, you can reset it here: https://www.epact.eu/accounts/password-reset/
How do I change account settings?
You change account settings such as password, email, name, title, and picture (if you've uploaded one) from your profile page.
How do I delete my account?
You can delete your account whenever you want. If you delete your account, your documents will also be deleted from our system. Personal data such as card details will also be deleted.
Please note that all signed documents remain valid, and we retain certain information such as a hash of the signed documents for validation purposes.
Also note that even if you delete your account, you still keep the documents you've downloaded, and all the other signatories and people who are copied in also have a copy in their email (and in ePact, if they are registered as users).
Any unused signatures will not be refunded.
How do I change card details?
You change or delete your payment card details from the profile page. On the same page, you can purchase additional signatures.
Can I give my colleagues access to use my ePact business account?
Yes! Click on your name in the top right corner of the screen to open a dropdown menu. Select the menu item "Manage Subaccounts." Here you can add colleagues. When you purchase signatures, your subaccounts can use them.
If your account needs to be a subaccount, write to us. We'll set up your account as a subaccount to another account.
Security
Encryption
We take security seriously. All communication between your browser and our server is encrypted with SSL, including when you upload documents. Uploaded documents are stored encrypted.
Storage
All documents stored "at rest" on ePact's servers are encrypted with 256-bit encryption. Our servers are dedicated servers located in a secure server facility in Finland, thus within the EU.
Our hosting provider meets strict requirements and has achieved certification that meets DIN ISO/IEC 27001.
Signature Link
Signatories are invited to sign via a link consisting of a randomly generated 32-bit code.
